Terms & Conditions

About Us

KidsWellies.com is owned and operated by Wellies Limited.

Our mission statement is simple; to supply high quality boots at competitive prices to the UK market, with a focus on exemplary customer service.

If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

Voyager House
Duke Street
United Kingdom

Phone: +44 (0)161 850 4880

Email: sales@kidswellies.com
VAT Registration Number: GB 290 2010 47
Company number: 11243137

Making A Purchase

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept all major credit/debit cards, cash, cheque, postal orders and bank transfers. Paying with your credit/debit card online is the easiest way to pay. If you do not wish to pay online, you may pay over the phone. If you want to pay using an alternative method, please place your order and select “Cash” as the payment method, we will then contact you via email with further instructions.

If an item is out of stock, we will email you within 2 working days with a delivery schedule and you will be given the choice whether to place the item on back order, swap it for another item, or cancel your order.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we supply you with a delivery schedule. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule

If the item(s) you order are in stock, then your order will be processed on the day you place your order or the next working day (depending on what time you place your order and our workload). For UK orders delivery will take either one or two working days.

We will be in touch with the delivery date and tracking information on the day your order is processed.

You must inform us within five working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

VAT at the prevailing rate is included within the price advertised on the site where applicable.

Credit Card Security

All card payments are processed by our Payment Gateway which is Barclays EPDQ. Barclays EPDQ are PCI DSS Level 1 Compliant – the highest possible security standard.


Each brand offers a different warranty period. The warranty is against manufacturers faults and does not cover wear and tear, misuse of boots, damage to the boots either intentional or accidental. Each brand is as follows:

Aigle 1 year
Grubs 1 year
Hunter (Field) 2 years
Muck 1 year

Reaching Us

If you need to reach us, please email us via our contact form, alternatively, you can call us on +44 (0)161 850 4880 or write to us at:

Voyager House
Duke Street
United Kingdom

Privacy & Cookie Policy

We do our upmost to respect your privacy and ensure your personal data is dealt with securely and only as necessary. Read our complete Privacy Policy.

Returns Policy

Returns For UK Online & Exhibition Customers (purchased via kidswellies.com website, see below for in-store purchases):

Here at KidsWellies.com we want you to be completely satisfied with everything you purchase. If you’re not happy with anything, for any reason, then all you have to do is return it within 30 days for a full refund. Please note the product must be unused and in its original packaging.

The return shipping charge is at your cost. You can arrange the return shipping or we can send you a shipping label. The cost for us to send you a shipping label is £9.99 including VAT.

Here’s how returns work:

  • Contact us with your order details to receive an RMA number. You can contact us at sales@kidswellies.com or by ringing 0161 850 4880
  • We’ll either email you a Parcel Force shipping label OR you arrange the return of the boots at your convenience
  • If you want us to send you a label, then all you do is parcel the boots back up, attach the label and then drop them off at your local post office
  • As soon as we receive the boots back we issue you with a full refund minus the £9.99 returns label cost (if you’ve used our shipping label)

Your statutory rights are not affected. All of our products carry a minimum 12-month warranty against manufacturer’s defects.

Free Returns For In-Store Customers (purchased in-store only):

Products purchased in-store may be returned to the store within 30 days of purchase. Products must be unworn/unused and in the original packaging.

Your statutory rights are not affected. All of our products carry a minimum 12-month warranty against manufacturer’s defects.

Terms & Conditions last updated: 22nd November 2019